Privacy Policy
Last updated June 5, 2026
This Privacy Policy explains how Slatefield ("Slatefield," "we," "us"), collects, uses, and protects information when you visit our website or use our AI receptionist services. By using our website or services, you agree to this policy.
1. Information we collect
- Contact & business information you provide — name, email, phone number, business name, and details about your business (services, hours, pricing) submitted during onboarding.
- Call data processed by the AI receptionist on behalf of our clients — including caller phone numbers, call recordings or transcripts where applicable, and the summary/booking details captured during a call.
- Payment information — processed securely by our payment provider (Stripe). We do not store full card numbers.
- Usage information — basic technical data such as pages visited, collected to operate and improve the website.
2. How we use information
- To set up, operate, and improve the AI receptionist service for our clients.
- To deliver captured leads and call summaries to the appropriate business.
- To process payments, send invoices, and provide support.
- To communicate with you about your account or service.
3. How we share information
We do not sell your personal information. We share information only with service providers that help us deliver the service, including:
- Voice & telephony providers used to answer and process calls.
- Stripe for payment processing.
- Email and infrastructure providers used to deliver notifications and host our systems.
We may also disclose information where required by law.
4. Call recordings & consent
Where calls are recorded or transcribed, our clients are responsible for providing any notice or obtaining any consent required by applicable law in their jurisdiction. We process call data solely to provide the service on the client's behalf.
5. SMS & text messaging
Where we send SMS/text messages — including on behalf of a client business — we only message individuals who have an existing relationship with that business and who provided their phone number to it. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, and request help by replying HELP. We do not sell or share mobile opt-in information, phone numbers, or SMS consent with third parties for their own marketing purposes.
6. Data retention
We retain information for as long as needed to provide the service and for legitimate business or legal purposes. You may request deletion of your information by contacting us.
7. Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
You may request access to, correction of, or deletion of your personal information by emailing us. You may opt out of non-essential communications at any time.
9. Children
Our services are intended for businesses and are not directed to children under 18.
10. Changes
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.
11. Contact
Questions about this policy? Email support@slatefieldai.com. Slatefield is based in the United States.